Salesforce Certified B2C Solution Architect Questions

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Salesforce B2C Solution Architect certification validates that a B2C Solution Architect can combine guidance from different enterprise architecture viewpoints to create solutions that generate strategic business value for customers. We provide the latest Salesforce Certified B2C Solution Architect exam prep questions, which can help you test the following sections.

To take this Salesforce B2C Solution Architect exam, you need to have two to three years experience as a Solution Architect. Study the latest Salesforce B2C Solution Architect exam free questions below.

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1. Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.

Which two reasons should a Solution Architect use to justify those recommendations? Choose 2 answers

Mobile Connect lacks integration with the service agent console without Digital Engagement

Mobile Connect only supports outbound messaging in selected countries

Social Studio does not support 1:1 messaging on the apps listed in the scenario

Social Studio is limited to listening to social channel and not responding

2. Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.

Which feature of Data Loader should be used to load this data back into Salesforce faster?

REST API

Bulk API Serial Mode

SOAP API

Bulk API

3. A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud.

Their B2C Commerce is configured with two realms: ANZ and SE Asia. Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia.

Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

Use a separate Marketing Cloud tenant for each site

Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm

Use a single Marketing Cloud tenant and map business units to each site irrespective of the realm

Use a single Marketing cloud tenant and map business units to each realm

4. A service organization has a long lifecycle for customers that start as a lead and move through opportunity to active and former customer states. The organization wants to use Sales Cloud and Marketing Cloud as their core customer engagement platforms.

Which two considerations should a Solution Architect keep in mind when setting up this multi-cloud use case? Choose 2 answers

Set up the contact object with a specific record type 'Lead' that mimics the standard lead object to prevent the duplicate contact from being created in Marketing Cloud.

Allow both the lead record to generate a contact in Marketing Cloud and the contact record to generate a contact in Marketing Cloud.

Enable the 'Prevent Duplicates for Lead Conversion' setting when configuring Marketing Cloud Connect to prevent converted contacts from generating a duplicate contact.

Ensure that when a lead is converted to a contact that the Lead ID is mapped to a custom field on the Contact to be used as the referenced with the Subscriber ID in Marketing Cloud and avoid duplicate records.

5. A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.

What should a Solution Architect recommend?

Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.

Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.

Implement Aloha template for students to access email with Salesforce Authenticator app.

Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.

6. A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.

Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers? Choose 3 answers

Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.

The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.

Default user is required for anonymous storefront shoppers.

The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.

Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.

7. A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.

When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?

Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.

Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.

Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.

Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.

8. A company actively uses CI/CO processes for their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances.

Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?

Set up one Marketing Cloud instance with a business unit for production and one business unit for testing that is connected to all Developer sandboxes

Set up one Marketing Cloud instance for testing and one for production, where the testing instance is connected to the staging sandbox

Set up one Marketing Cloud instance for each sandbox in Service Cloud

Set up one Marketing Cloud instance for production and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes

9. A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.

Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

Service Cloud creates a customer ID and an additional ID to be used as the primary record.

A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.

Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.

B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.

10. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.

What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers

Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

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11. A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.

Which two design implementations should a Solution Architect use to ensure GDPR compliance? Choose 2 answers

Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud

Use a Salesforce record ID as a single unique identifier to apply across channels and clouds

Set tracking site preference for each storefront

Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud

12. A large cosmetics company is planning a customer marketing campaign this summer that allows early access to new product launches in exchange for consent to contact participants through text or email. Future communications to those who 'opt-in' includes information on future product launches, store events, and holiday promotions.

The company plans to offer a 'preference center' within the commerce experience, where authenticated users can opt-in or opt-out of various methods of direct communication.

In which two ways should a Solution Architect define the appropriate systems and methods for user registration and communication preferences, and recommend where native platform functionality within each platform may need to be extended? Choose 2 answers

Allow cookie consent to auto-enable email and/or mobile communications directly to the customer.

Allow customers to unsubscribe via email with one click, and opt-in or opt-out of specific communication methods through a hosted preference center.

Use native B2C Commerce registration options during the browse and checkout experience, and extend these features to provide an opt-in or opt-out communication preference center on a secure page within the same storefront U

Implicitly enroll all customers in direct mobile communications during checkout, and allow customers to opt-in or opt-out of all services via email sent by Marketing Cloud.

13. A university has several small departmental organizations scattered across different colleges. Each of which has its own finances, business processes, and strategies that are sometimes at odds. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs.

What should a Solution Architect recommend to meet their needs?

Marketing Cloud with multiple business units, Marketing Cloud Connect, and multiple existing Salesforce orgs

Marketing Cloud with multiple business units and a single Salesforce org with Divisions for consolidating existing departmental orgs

Marketing Cloud with Enterprise Communication Strategy, Marketing Cloud Connect, and multiple existing Salesforce orgs

Marketing Cloud with Enterprise Communication Strategy and a single Salesforce org with Connected Campus for consolidating existing departmental orgs

14. A company wants to integrate B2C Commerce and Marketing Cloud so that customers shopping online can be segmented for marketing campaigns like Abandoned Cart and Post Purchase Journeys.

Which two actions are needed to enable an Abandoned Cart Journey? Choose 2 answers

Integrate product, order, and customer data feeds into Marketing Cloud Data Extensions

Integrate product, order, and customer data feeds into Service Cloud objects

Use Mulesoft to bring order and customer data feeds from B2C Commerce to Marketing Cloud

Implement the Marketing Cloud coilect.js through the storefront by using the Connector's reference implementation

15. A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, and automation deployment strategy for the implementation.

Which two recommendations should a Solution Architect make in the discovery session? Choose 2 answers

Run load testing in B2C Commerce pre-launch against the production instance connected to a full copy sandbox in Service Cloud

Use Marketing Cloud business units as testing environments

Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit

Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox

16. A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.

Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email? Choose 2 answers

B2C Commerce

Service Cloud

Experience Cloud

Marketing Cloud

17. A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.

What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly? Choose 2 answers

The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.

The subscriber in Marketing Cloud does not have a preferred locale set.

The locale is not set correctly in the body of the email template.

The ShippingMethods data extension is missing the label and description field for the corresponding locale.

18. A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.

Which two steps should a Solution Architect take to meet these requirements? Choose 2 answers

Create a Journey activity to update the records in Sales Cloud.

Create a custom preference center that updates the records in Sales Cloud.

Use the out-of-the-box preference center in Marketing Cloud.

Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.

19. Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally-managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.

Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach? Choose 3 answers

Additional infrastructure (for example Heroku servers) may be required to host the application

Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks

Developers will still be required to use the Commerce SDK for security purposes

Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach

Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce

20. A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.

Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

Guests or anonymous storefront shoppers are not supported in this scenario.

B2C Commerce needs to be registered as a remote site.

Service agents need a corresponding storefront login mapped to their Service Cloud user record.

The Service Cloud Connector only supports Person Accounts as a customer model.

The Service Cloud Connector only supports contacts as a customer model.

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21. A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.

Which two tactics should a Solution Architect recommend to model a customer across all three systems? Choose 2 answers

Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account I

Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.

Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID

Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.

22. A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow.

Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?

The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.

The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.

The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.

The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.

23. A company is seeing an increased volume of customers browsing for higher-value items, as well as longer consideration times before customers place orders based on what is in their shopping carts.

What are two tactics that a Solution Architect could recommend to increase checkouts and decrease the time from adding items to completing a checkout? Choose 2 answers

Enable customer service agents to enroll customers in an Abandoned Cart Journey in Marketing Cloud if an interaction does not result in the processing of an order.

Enable customer service agents to update and complete a cart transaction on behalf of the customer.

When the cart value reaches a certain value, push a chat request to assist the customer with the checkout process.

Monitor the cart items and time since it has been active in B2C Commerce and send a reminder and checkout incentive 18 hours after the cart was last modified.

24. A company plans to build a new B2C Commerce storefront for a popular segment of products that generate high-volume sales. Their team is evaluating whether B2C Commerce is the right platform to build this storefront, and they are specifically concerned about how quotas and limits directly impact the efficiency and stability of solutions built on the platform.

Which two considerations should a Solution Architect keep in mind when considering B2C Commerce Governance and Quotas? Choose 2 answers

Object quotas status is updated with an up to 20-minute delay. Therefore, a Solution Architect must consider this delay when performing calculations related to traffic and limits.

For sandbox instances, quotas can be softened by exporting them from a production instance and importing them onto a sandbox instance. This approach lets Solution Architects match the development environment to the production environment.

Unless a site :s experiencing performance issues, the Solution Architect car assume that quota violations have not occurred.

If an enforced quota is exceeded, an exception is thrown, which prevents the current operation from completing. The Solution Architect should design the solution so that the exception can be caught within a customization.

Salesforce Certified B2C Solution Architect Questions

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