With respect to IP Office Contact Center Release 9.1.6 and above, which three parameters are not contained in the import excel spreadsheet and must be configured in the User Interface after the import? (Choose...
The basic default task flow is created when you import the data import sheet successfully, but which Topics will it create the default task flow for?A . Only the first 3 TopicsB . Only...
View the Exhibit. Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list. What is the intended purpose of this tag?A . to...
You have successfully deployed an IPOCC server in the customer's virtual environment and have configured the virtual machine to meet the OVA specifications in the Avaya IP Office Contact Center Explanation: Configuration document. Which...
If the word “help” is in the subject of the emails sent from customers, then those emails are to route to specific agents. What can you do to make this happen?A . Have an...
The queue full element routes callers depending on the number of callers allowed to queue an agent group. Where are the queue limits configured?A . in the Agent group elementB . in the Topic...
When setting up skill-based routing, you have to create task tags for each skill, and then assign them. To which two objects can you assign a skill? (Choose two.)A . TopicsB . PrivilegesC ....
In a historical report, where does Avaya recommend that you set the specific dates and times for the information to be displayed in your report?A . in the shift planB . in a graphC...
Which two factors determine which call will be routed via the “Last Agent” element? (Choose two.)A . If the Caller know the extension number of the AgentB . How long ago the agent spoke...
You have entered your licenses successfully, and now you want to check you have the correct amount of supervisor licenses for the customer. Which screen in WebLM will show you this information?A . CIE...
