What is a financial implication of churn?

November 8, 2020Pdfprep820-605820-605 exam questions, 820-605 practice exam, Cisco Specialist Certifications

What is a financial implication of churn?A . loss of revenueB . increased productionC . reduced product utilizationD . contract expansionView AnswerAnswer: A

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Which key metrics measure this outcome?

November 6, 2020Pdfprep820-605820-605 exam questions, 820-605 practice exam, Cisco Specialist Certifications

Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?A . increase in new subscribers or increase in end usersB . number of incidents reported or number of compliance issuesC...

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In which stage does the Customer Success Manager initially validate stakeholders?

November 4, 2020Pdfprep820-605820-605 exam questions, 820-605 practice exam, Cisco Specialist Certifications

In which stage does the Customer Success Manager initially validate stakeholders?A . onboardingB . deploymentC . utilizationD . purchaseView AnswerAnswer: A

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Which type of KPI is of the most interest to Customer Success?

November 4, 2020Pdfprep820-605820-605 exam questions, 820-605 practice exam, Cisco Specialist Certifications

Which type of KPI is of the most interest to Customer Success?A . business KPIs that define progress to the Business OutcomeB . sales KPIs for revenue generationC . IT services KPIs for operationsD ....

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What are two barriers of adoption in an organization? (Choose two.)

October 30, 2020Pdfprep820-605820-605 exam questions, 820-605 practice exam, Cisco Specialist Certifications

What are two barriers of adoption in an organization? (Choose two.)A . new product sales motionB . lack of knowledge on solutionC . organizational announcementsD . implementation issuesE . hiring practicesView AnswerAnswer: BD

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Which action does the Customer Success Manager take first?

October 27, 2020Pdfprep820-605820-605 exam questions, 820-605 practice exam, Cisco Specialist Certifications

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success...

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Which two business outcomes are critical to the company’s success?

October 27, 2020Pdfprep820-605820-605 exam questions, 820-605 practice exam, Cisco Specialist Certifications

The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)A . risk managementB . credibilityC . business growthD . cost efficiencyE...

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Which of these is included in a success plan?

October 25, 2020Pdfprep820-605820-605 exam questions, 820-605 practice exam, Cisco Specialist Certifications

Which of these is included in a success plan?A . confidential customer informationB . customer business outcomesC . customer HR processesD . services costView AnswerAnswer: B

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Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

October 25, 2020Pdfprep820-605820-605 exam questions, 820-605 practice exam, Cisco Specialist Certifications

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?A . Service organizations must evolve from a “break fix” business model to proactive and...

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Which list of components of a Customer Success Quarterly Success Review is common?

October 25, 2020Pdfprep820-605820-605 exam questions, 820-605 practice exam, Cisco Specialist Certifications

Which list of components of a Customer Success Quarterly Success Review is common?A . results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarterB . results from prior...

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