Which solution should a consultant recommend?

February 25, 2021PdfprepCRT-261CRT-261 exam questions, CRT-261 practice exam, Service Cloud Consultant

Universal Containers wants articles to be suggested to agents based on information they are typing into the case. Which solution should a consultant recommend?A . Implement a Salesforce Console for Service and enable the Knowledge...

Read more +

Which two objects are used to verify that a customer is entitled to receive support?

February 22, 2021PdfprepCRT-261CRT-261 exam questions, CRT-261 practice exam, Service Cloud Consultant

Support agents need to verify that customers are eligible to receive customer support before they can update the. Which two objects are used to verify that a customer is entitled to receive support? Choose 2...

Read more +

What should the Consultant recommend to gather information on Knowledge article usefulness?

February 21, 2021PdfprepCRT-261CRT-261 exam questions, CRT-261 practice exam, Service Cloud Consultant

Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the Consultant recommend to gather information on Knowledge article usefulness?A . Contact Salesforce...

Read more +

In which order does an article proceed through these stages?

February 20, 2021PdfprepCRT-261CRT-261 exam questions, CRT-261 practice exam, Service Cloud Consultant

The lifecycle of a Knowledge article consists of five stages. In which order does an article proceed through these stages?A . Create, approve, publish, consume, feedbackB . Create, feedback, publish, approve, consumeC . Create, publish,...

Read more +

Which three steps should be considered in deployment?

February 19, 2021PdfprepCRT-261CRT-261 exam questions, CRT-261 practice exam, Service Cloud Consultant

Universal Containers plans to deploy Salesforce Service Console to its support team. Which three steps should be considered in deployment? Choose three answersA . Customize highlights panels for all objects.B . Set up interaction logs...

Read more +

What should be recommended for reliable, real-time support to customers with these restrictions?

February 15, 2021PdfprepCRT-261CRT-261 exam questions, CRT-261 practice exam, Service Cloud Consultant

A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales. What should be recommended for reliable, real-time support to customers with these restrictions?A . Customer CommunityB...

Read more +

What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?

February 11, 2021PdfprepCRT-261CRT-261 exam questions, CRT-261 practice exam, Service Cloud Consultant

What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?A . Cleanse the data outside of Satesfbrce and...

Read more +

Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier l and know how far Tier l had progressed in troubleshooting?

February 8, 2021PdfprepCRT-261CRT-261 exam questions, CRT-261 practice exam, Service Cloud Consultant

Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier l and know how far Tier l had progressed in troubleshooting?A . Service Console MacrosB...

Read more +

Which three benefits can be expected from KCS adoption?

February 8, 2021PdfprepCRT-261CRT-261 exam questions, CRT-261 practice exam, Service Cloud Consultant

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Which three benefits can be expected from KCS adoption? Choose 3 answersA . Increased call deflectionB . Increased call routing accuracyC . Reduced issue resolution timeD...

Read more +

Which three configurations are needed for the softphone to work in Salesforce?

February 5, 2021PdfprepCRT-261CRT-261 exam questions, CRT-261 practice exam, Service Cloud Consultant

Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability. Which three configurations are needed for the softphone to work in Salesforce? Choose 3...

Read more +