What are some tools for managing the Change Request process with SFDC?

Posted by: Pdfprep Category: ADM-211 Tags: , ,

What are some tools for managing the Change Request process with SFDC?

Select all that apply:
A .  Use the Service and Support app
B .  Have end users submit case
C .  Use the Solutions tab for FAQs
D .  Use the Self-Service Portal and Suggested Solutions
E .  Use the Metadata API for submitting cases from other applications
F .  Use reports and dashboards to monitor metrics
G .  Use Content to store related documents (change mgmt process, training of new
processes/functionality/apps, etc), ongoing newsletter communications, Ideas
H .  All of the above

Answer: H