Posted by: Pdfprep
Post Date: November 23, 2020
What are some tools for managing the Change Request process with SFDC?
Select all that apply:
A . Use the Service and Support app
B . Have end users submit case
C . Use the Solutions tab for FAQs
D . Use the Self-Service Portal and Suggested Solutions
E . Use the Metadata API for submitting cases from other applications
F . Use reports and dashboards to monitor metrics
G . Use Content to store related documents (change mgmt process, training of new
processes/functionality/apps, etc), ongoing newsletter communications, Ideas
H . All of the above
Answer: H