Posted by: Pdfprep
Post Date: December 11, 2020
What are the conditions that matching rules are based on? (Choose two.)
A . Agent resources best suited to work on a case
B . Specific routing rules
C . Filters set up in advanced work assignment
D . Specific case attributes
Answer: AD
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_CaseRouting.html