What is an appropriate recommendation?

Cloud Kicks has deployed Salesforce for case management and wants to know the percentage of cases that are resolved from the initial call to their support organization.

An Architect needs to recommended a reporting solution to measure the support reps case closure rates.

What is an appropriate recommendation?
A . Ensure that Contact and Opportunity Reports and Dashboards are created.
B . Ensure field history tracking is enabled on the Case object.
C . Ensure that AppExchange packages are installed for available reports.
D . Ensure that a report is created on Case analytic snapshots.

View Answer

Answer: B