Posted by: Pdfprep
Post Date: November 24, 2020
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
A . Apply Role by Customer
B . Auto Assessment
C . Change Update to Close
D . Update Case Entitlement
Answer: BD
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/reference/r_BRIWCustomerService.html