Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier l and know how far Tier l had progressed in troubleshooting?

Posted by: Pdfprep Category: CRT-261 Tags: CRT-261 exam questions, CRT-261 practice exam, Service Cloud Consultant Post Date: February 8, 2021

Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier l and know how far Tier l had progressed in troubleshooting?
A . Service Console Macros
B . Lightning Guided Engagement
C . Path for Cases
D . Lightning Flow Component

Answer: B

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Pdfprep