Which of the following is a condition for matching rules?

Posted by: Pdfprep Category: CIS-CSM Tags: , , Post Date: December 3, 2020

Which of the following is a condition for matching rules?
A . Agent domain
B . Assignment
C . Switching
D . Specific case attributes

Answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/case-assignment-matching-rules.html

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