Posted by: Pdfprep
Post Date: February 25, 2021
Universal Containers wants articles to be suggested to agents based on information they are typing into the case.
Which solution should a consultant recommend?
A . Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.
B . Enable the Knowledge sidebar related list on the case page layout.
C . Enable the Knowledge sidebar setting in the case support settings.
D . Create a Visualforce page called Knowledge sidebar on the case page layout.
Answer: A