Posted by: Pdfprep
Post Date: February 8, 2021
Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which three benefits can be expected from KCS adoption? Choose 3 answers
A . Increased call deflection
B . Increased call routing accuracy
C . Reduced issue resolution time
D . Reduced support channels
E . Optimized use of resources
Answer: C,D,E