Posted by: Pdfprep
Post Date: February 2, 2021
Universal Containers (UC) plans to implement Salesforce Knowledge for its U.S. Call Center to assist agents in providing customer support.
Which three options should UC consider when planning its implementation? Choose three answers
A . What types of information they need to publish.
B . Who can approve and manage the information published.
C . How information should be categorized.
D . Where call center support agents are located.
E . When the knowledge maintenance window is available.
Answer: A,B,C