Passing 820-605 exam is a first step for you to get the Cisco Specialist Certifications certification. With studying all of Cisco Customer Success Manager 820-605 exam prep questions dumps, you can test your skills to check if you have a good understanding of the exam topics or not. All the Cisco 820-605 exam prep questions are collected from the real test by our certified experts, who update the 820-605 questions frequently according to the changes at the testing center.
What are two barriers of adoption in an organization? (Choose two.)A . new product sales motionB . lack of knowledge on solutionC . organizational announcementsD . implementation issuesE . hiring practicesView AnswerAnswer: BD
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3...
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?A . Service organizations must evolve from a “break fix” business model to proactive...
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?A . It provides the opportunity to address any changes in the customer’s experience or actions around the solutionB...
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?A . Twice yearly student and staff surveys with...
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer...
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)A . risk managementB . credibilityC . business growthD . cost...
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should...
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s...
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?A . Document the session, stakeholder...
