In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
A . What is the percentage of customer support Issues that are resolved In one call?
B . What are the agent performance reporting requirements?
C . Which system support click-to-call from the web?
D . What are the customer support pain points?
E . What Is the IVR name?

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Answer: B,C,E