Latest ServiceNow Certification CIS-HR Exam Online Dumps

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To pass the ServiceNow certification CIS-HR exam, you will have skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Human Resources suite of applications. We provide the latest ServiceNow Certified Implementation Specialist–Human Resources CIS-HR exam online dumps for you to prepare this CIS-HR test. Study the latest ServiceNow Certification CIS-HR exam free online dumps below.

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1. In which module can the HR admin manage the HR email address for incoming HR requests?

HR Administration > Email Administration

System Properties > Email Setup

System Properties > Email Properties

HR Administration > Properties

2. In the base ServiceNow configuration, when are HR Cases created after a Bulk HR case request is submitted?

Twice per day using a scheduled job

Every 6 hours using a scheduled job

Once a day using a scheduled job

Immediately

3. An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.

Using base platform functionality, which of the following is the first step the system takes to assign the Case?

An Assignment Rule creates a list of possible assignees

A Matching Rule assigns the Case to a group

The Case must be manually assigned

An Assignment Rule assigns the Case to a group

4. Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose three.)

Manager Dashboard

Overview

Workforce Administration Dashboard

Onboarding Dashboard

Employee Relations Cases Dashboard

HR Case Dashboard

5. ServiceNow has identified 3 maturity levels for an HR customer.

What are they?

Managed Interactions, Self-Reliance, Smart Services

Managed Interactions, Self-Help, Advanced Services

No automation, Self-reliance, Smart Services

Managed Interactions, Self-Reliance, Automated Services

6. When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?

Employment type

Profile type

Employee type

User type

7. What does the employees utilize when submitting a self-service request to the HR Organization?

HR Catalog

HR Skills

HR Template

HR Profile

8. What is the primary purpose of HR Topic Categories?

They group common HR Services.

They group common HR templates.

They group common HR employees.

They group common HR Catalog Items.

9. What are the benefits of the HR application being scoped? (Choose three.)

Provides an additional layer of control over HR data.

Allows HR Admins to configure the HR application.

HR department has more autonomy to manage all aspects of HRS

Allows the System Administrator complete control.

HR department has full control of the global application.

10. The HR Admin [sn_hr_core.admin] role allows the user to add members to groups.

What additional role is needed for an HR Admin to remove users from groups?

User Admin [user_admin]

User Writer [user_writer]

User Reader [user_reader]

HR User Admin [hr_user_admin]

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11. On the HR Case form, some HR Services have associated Response templates.

What determines which HR Services have Response Templates?

The HR Criteria on the HR Service

The HR Criteria on the Response Template record

The table and conditions on the Response Template record

The User Criteria on the HR Service

12. At what level is User Criteria set to control who can read and edit knowledge articles?

In either the Knowledge Base or Article.

In the Knowledge Article only.

In the User record.

In the Knowledge Base only.

13. How many COEs may be associated with an HR Service?

unlimited

14. Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department?

Skills Routing

Skills Management

Manage HR Skills

Skills Definition

15. Which table is considered the core table for all HR Case records?

Skill [cmn_skill]

Incident [incident]

HR Task [sn_hr_core.task]

HR Case [sn_hr_core_case]

HR Profile [sn_hr_core_profile]

16. Which HR Role is typically granted to all HR Support staff, at a minimum?

HR Admin [sn_hr_core.admin]

HR Basic [sn_hr_core.basic]

HR KB Writer [sn_hr_core.kb_writer]

Document Management User [document_management_user]

17. A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?

All

Global

Group

Personal

18. What is the difference between a configuration and a customization?

Configuration uses complex JavaScript while Customization involves field name changes and new buttons.

There is no difference between Configuration and Customization.

Customization uses the built-in tools in the platform while Configuration involves code changes.

Configuration uses the built-in tools in the platform while Customization involves code changes.

19. Which Service Portal configuration option is used to customize the logo, theme, and title of the HR Service Portal?

Designer

Page Editor

Widget Editor

Branding Editor

20. What is the minimum role required to access the HR Properties module?

HR Manager [sn_hr_core.manager]

LE Admin [sn_hr_le.admin]

Admin [admin]

HR Admin [sn_hr_core.admin]

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21. The HR Case [sn_hr_core_case] table is an extension of what?

Incident table

Case table

Task table

Lifecycle Events table

22. What role is required to assign scoped HR roles?

HR Admin [sn_hr_core.admin]

HR Manager [sn_hr_core.manager]

LE Admin [sn_hr_le.admin]

HR Basic [sn_hr_core.basic]

23. An HR Admin without the System Admin role can do what? (Choose three.)

Grant roles to users or groups

Modify the HR Administration > Properties

Reset user passwords

Create HR Criteria

Configure business rules

Add users to groups

24. After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

The Admin must elevate their role to security_admin to add members to HR groups.

The Admin follows the same process as with any group membership change.

The Admin can no longer add members to HR groups.

The Admin must impersonate an HR Admin to add members to HR groups.

25. In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

Document Template

Upload File

HR Service Template

User Criteria

HR Template

HR Profiles

HR Criteria

26. If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Add the Delegated Developer role to your User record

From the User dropdown in the banner, elevate your role to security_admin

Manually add the security_admin role to your User record

Nothing would need to be done

27. What type of information does the HR Profile contain?

Personal employee data

Group membership and role information

User login and department information

A user’s password

28. How many User Criteria Records may be applied to a single KB or KB Article?

Only two

Only three

Unlimited

Only one

29. In the base ServiceNow instance, how are User Criteria used?

To control which users can access the HR Case application

To control what a user sees in the information and suggested reading widgets

To control read and write access to Knowledge bases and articles

To control which users can access the HR Service Portal

30. Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

Both are required.

Only HR Profile table is required in H

Neither are required.

Only the User table is required in H

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31. In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

Matching Rules

Client Rules

ACLs

Escalation Rules

32. What role is required, at a minimum, to view confidential HR Profile data?

HR Admin [sn_hr_core.admin]

HR Basic [sn_hr_core.basic]

LE Admin [sn_hr_le.admin]

HR Manager [sn_hr_core.manager]

33. What does the employees utilize when submitting a self-service request to the HR Organization?

HR Catalog

HR Skills

HR Template

HR Profile

34. What is the primary purpose of HR Topic Categories?

They group common HR Services.

They group common HR templates.

They group common HR employees.

They group common HR Catalog Items.

35. What are the benefits of the HR application being scoped? (Choose three.)

Provides an additional layer of control over HR data.

Allows HR Admins to configure the HR application.

HR department has more autonomy to manage all aspects of HRS

Allows the System Administrator complete control.

HR department has full control of the global application.

36. The HR Admin [sn_hr_core.admin] role allows the user to add members to groups.

What additional role is needed for an HR Admin to remove users from groups?

User Admin [user_admin]

User Writer [user_writer]

User Reader [user_reader]

HR User Admin [hr_user_admin]

37. On the HR Case form, some HR Services have associated Response templates.

What determines which HR Services have Response Templates?

The HR Criteria on the HR Service

The HR Criteria on the Response Template record

The table and conditions on the Response Template record

The User Criteria on the HR Service

38. At what level is User Criteria set to control who can read and edit knowledge articles?

In either the Knowledge Base or Article.

In the Knowledge Article only.

In the User record.

In the Knowledge Base only.

39. How many COEs may be associated with an HR Service?

unlimited

40. Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department?

Skills Routing

Skills Management

Manage HR Skills

Skills Definition

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41. Which table is considered the core table for all HR Case records?

Skill [cmn_skill]

Incident [incident]

HR Task [sn_hr_core.task]

HR Case [sn_hr_core_case]

HR Profile [sn_hr_core_profile]

42. Which HR Role is typically granted to all HR Support staff, at a minimum?

HR Admin [sn_hr_core.admin]

HR Basic [sn_hr_core.basic]

HR KB Writer [sn_hr_core.kb_writer]

Document Management User [document_management_user]

43. A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?

All

Global

Group

Personal

44. What is the difference between a configuration and a customization?

Configuration uses complex JavaScript while Customization involves field name changes and new buttons.

There is no difference between Configuration and Customization.

Customization uses the built-in tools in the platform while Configuration involves code changes.

Configuration uses the built-in tools in the platform while Customization involves code changes.

45. Which Service Portal configuration option is used to customize the logo, theme, and title of the HR Service Portal?

Designer

Page Editor

Widget Editor

Branding Editor

46. What is the minimum role required to access the HR Properties module?

HR Manager [sn_hr_core.manager]

LE Admin [sn_hr_le.admin]

Admin [admin]

HR Admin [sn_hr_core.admin]

47. The HR Case [sn_hr_core_case] table is an extension of what?

Incident table

Case table

Task table

Lifecycle Events table

48. What role is required to assign scoped HR roles?

HR Admin [sn_hr_core.admin]

HR Manager [sn_hr_core.manager]

LE Admin [sn_hr_le.admin]

HR Basic [sn_hr_core.basic]

49. An HR Admin without the System Admin role can do what? (Choose three.)

Grant roles to users or groups

Modify the HR Administration > Properties

Reset user passwords

Create HR Criteria

Configure business rules

Add users to groups

50. After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

The Admin must elevate their role to security_admin to add members to HR groups.

The Admin follows the same process as with any group membership change.

The Admin can no longer add members to HR groups.

The Admin must impersonate an HR Admin to add members to HR groups.

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51. In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

Document Template

Upload File

HR Service Template

User Criteria

HR Template

HR Profiles

HR Criteria

52. If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Add the Delegated Developer role to your User record

From the User dropdown in the banner, elevate your role to security_admin

Manually add the security_admin role to your User record

Nothing would need to be done

53. What type of information does the HR Profile contain?

Personal employee data

Group membership and role information

User login and department information

A user’s password

54. How many User Criteria Records may be applied to a single KB or KB Article?

Only two

Only three

Unlimited

Only one

55. In the base ServiceNow instance, how are User Criteria used?

To control which users can access the HR Case application

To control what a user sees in the information and suggested reading widgets

To control read and write access to Knowledge bases and articles

To control which users can access the HR Service Portal

56. Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

Both are required.

Only HR Profile table is required in H

Neither are required.

Only the User table is required in H

57. In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

Matching Rules

Client Rules

ACLs

Escalation Rules

58. What role is required, at a minimum, to view confidential HR Profile data?

HR Admin [sn_hr_core.admin]

HR Basic [sn_hr_core.basic]

LE Admin [sn_hr_le.admin]

HR Manager [sn_hr_core.manager]

59. What types of HR Document templates may be created in ServiceNow? (Choose two.)

Document Templates

Word document templates

PDF document templates

Text document templates

60. What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)

This ensures that HR has control over further HR configurations.

The HR Admin role should remain a part of the system Admin role.

This ensures that confidential HR data is only accessible to users with an HR role.

It is not necessary because the system Admin always has access to all HR data.

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61. What does ServiceNow now call the HR application?

HRDS - HR Deliver Service

HRSM - HR Service Management

HRMS - HR Management System

HRSD - HR Service Delivery

62. What defines an employee's access to the HR Service Portal /Employee Service Center?

Group membership

User Criteria

HR Criteria

Client Roles

63. What kind of records do HR Requests create?

HR Incidents

HR Files

HR Problems

HR Cases

64. In the HR Guided Setup Module, why are some tasks locked in the Task view?

They require an elevated role to access.

They are deprecated tasks that should not be completed.

They require other tasks to be completed first.

They require a plugin to be activated first.

Latest ServiceNow Certification CIS-HR Exam Online Dumps

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