Where should the WAN interface of the Edge appliance connect?A . A network segment that is not accessible to the public Internet.B . A network segment that has access to your internal LAD ....
What additional functionality does Communicate brings to Genesys Cloud?A . Knowledge base features, such as FAQs and Communities.B . Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.C . Call center...
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?A . Genesys Cloud 1B . Genesys Cloud 2C . Genesys Cloud 3D...
What type of trunk would you create to connect to an AudioCodes Mediant gateway?A . External trunkB . Network interface trunkC . WebRTC phone trunkD . SIP phone trunkView AnswerAnswer: D
What are two methods for creating a conference call in Genesys Cloud?A . With multiple active calls, click and drag an unselected call onto the previously selected call details.B . Click the Calls icon,...
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?A . AvailabilityB . SIP Access ControlC . OutboundD . CallingView AnswerAnswer: B
You can add more than one outbound route to the contact center.A . TrueB . FalseView AnswerAnswer: A Explanation: Reference: https://help.mypurecloud.com/articles/create-outbound-route/
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?A . The phone modelB . The Base...
How many categories of routing are there in a Call Route under the Call Routing page?A . 5B . 4C . 3D . 2View AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/articles/about-call-routing/
Where can you find people in your organization and add external contacts to the organization?A . DocumentsB . ActivityC . DirectoryD . LocationView AnswerAnswer: C
