Updated 300-810 CLICA Implementing Cisco Collaboration Applications Questions

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Implementing Cisco Collaboration Applications 300-810 CLICA exam questions have been updated, which contain 101 Q&As. Cisco CCNP Collaboration 300-810 CLICA exam tests your knowledge of collaboration applications, including single sign-on, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients. We share some free Cisco 300-810 CLICA exam updated questions below for you to study the related topics.

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1. An administrator is configuring digital networking between Cisco Unity Connection clusters.

What are two requirements for the configuration? {Choose two.)

end-user credentials

IP address/FODN of LDAP server

IP address/FQDN of Cisco UCM servers

system administrator credentials

IP address/FODN of the Cisco Unity Connection servers

2. A Cisco Unified IM and Presence version 11.5.1 on-premises deployment of instant messaging with a capacity of 50,000 users includes the multiple device messaging feature. Each of the 30,000 users has 3 Jabber clients. The customer reports that messages are not being received on all 3 clients.

What should the administrator do to resolve this issue?

Increase capacity to 90,000+ to match the number of Jabber clients.

Increase capacity to 60,000 users to service all Jabber clients.

Increase capacity to 72,000 users to service all Jabber clients.

Increase capacity to 30,000 users to match the number of Jabber clients.

3. An administrator is configuring Cisco Jabber 12.8 to work with Cisco UCM and Cisco IM and Presence 12.5 using an encrypted SIP profile.

Which record should be configured for Jabber to work when logging into the corporate network with the domain "domain.com?

DNS SRV query _sip._tcp.domain.com

DNS SRV query _cisco-uds._tls.domain.com

DNS SRV query _cisco-uds._tcp.domain.com

DNS SRV query _sip._tls.domain.com

4. Refer to the exhibit.

When troubleshooting an internal Jabber login problem, there is a pop-up about a certificate error, and then the login fails The FQDN of Cisco UCM is cucm.ex.com. and the FODN of the IM and Presence Server is imp.ex.com.

Which two actions should be taken to fix this issue? (Choose two.)

Sign the Cisco Untried IM and Presence server certificate with trusted a trusted

Import the certificate of cucm.ex.com into the Trusted Certificate Authorities on the PC running Jabber.

Import the Cisco UCM CallManager certificate into the Trusted Certificate Authorities on the PC running Jabber

Sign the Cisco UCM CallManager certificate with a trusted certificate authority.

Sign the Cisco UCM tomcat certificate with a trusted certificate authority.

5. Fraudulent calls are being made from Cisco Unity Connection.

Which action prevents the calls from reaching the PSTN using SCCP integration?

Change the configuration of the routing rule.

Change the CSS of the voicemail port.

Change the Rerouting CSS on the trunk to Cisco Unity Connection.

Remove values from restriction table.

6. An engineer is configuring a Cisco Voicemail Organization.

How many links will be configured between two Cisco Unity Connection clusters?

one

two

three

four

7. Digital networking is configured between two Cisco Unity Connection clusters using an HTTPS connection.

Which two objects are replicated between these two clusters? (Choose two.)

partitions and search spaces

user greetings

user templates and user greetings

call handlers

users and their corresponding mailboxes

8. An end user opened a ticket, stating that before logging in to Jabber for Windows, a warning is displayed that a server certificate has expired.

Which two certificates must be verified on the Cisco Unified Communications Manager and IM&P deployment? (Choose two.)

capf on Cisco Unified CM

cup-xmpp on IM&P

callmanager on Cisco Unified CM

tomcat on Cisco Unified CM

cup on IM&P

9. Which two command line arguments can you specify when installing Cisco Jabber for windows? (Choose two.)

CISCO_UDS_DOMAIN

TFTP_ADDRESS

VOICEMAIL_SERVER_ADDRESS

SERVICES_DOMAIN

TFTP

10. A user encounters a problem while checking voicemail, set up in a Cisco UCME and Cisco Unity Express integration. The user reports that when calling the office number from a mobile phone, the call goes to voicemail, but it is then routed to the main menu rather than the voicemail box. The user can check voicemail

from an office phone without any issues.

How is this issue fixed?

Assign the user to the correct user group.

Add the user to Cisco Unity Express.

Configure a primary

164 number for the user.

Set "Login without PIN" to "No" for the user.

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11. Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco UAC?

The AXL communications allow registered attendants to log in to Cisco UCM and receive calls.

The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco UAC versions match.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco UCM versions match.

12. Which function of the Cisco IM and Presence high availability solution is true?

When the server has been restored to a normal state, user sessions remain on the backup server.

When an event takes place, the end user sessions are not moved from the failed server to the backup.

When the server has been restored, the server automatically fails back.

When a high availability event takes place, the end user sessions are moved from the failed server to the backup.

13. Refer to the exhibit.

Apple Push Notification integration is configured in a Cisco Unified IM and Presence deployment and has been working property. Administrators now report the error “Push notification settings cannot be configured. 400 Bad Request.” in the GUI, and HTTP logs are displaying the errors that are shown in the exhibit.

Which action solves this issue?

Fix the network connectivity to Apple iCloud.

Reboot the IM&P cluster.

Change the HTTP proxy settings to remove errors in request syntax.

Update Refresh Token Manually.

14. An engineer is configuring Cisco Unity Connection to provide messaging services and needs to designate a set of phone numbers to be used for transferring calls within the organization to prevent toll fraud.

Which mechanism in Cisco Unity Connection should be modified to accomplish this goal?

restriction tables

calling search spaces

transfer rules

fraud tables

15. Refer to the exhibit.

Which end-user option can resolve this issue?

Standard CTI Reception of SRTP Key Material

Standard CTI Allow Calling Number Modification

Standard CTI Allow Control of Phones Supporting Rollover Mode

Standard CTI Allow Call Monitoring

16. To redirect calls from the phone extension for user A to the voicemail greeting, which call routing rule should be used in Cisco Unity Connection?

Attempt Forward forwarded routing rule

Opening Greeting direct routing rule

Attempt Sign-In direct routing rule

Opening Greeting forwarded routing rule

17. Refer to the exhibit.

After configuration of the Cisco IM&P cluster in high-availability mode, both IM&P servers remain in the initializing state.

Which two actions ensure normal operations of this IM&P high-availability cluster? (Choose two.)

Clear the Enable High Availability check box in the Presence Redundancy Group configuration.

Confirm that Cisco Presence Engine, Cisco XCP Router, and Cisco DB services are up and running on both IM&P servers.

Restart the Server Recovery Manager service in Cisco Unified Serviceability C Network Services on both IM&P servers.

Verify that the Cisco XCP SIP Federation Connection Manager service is running.

Ensure that an equal number of users are assigned to each IM&P server.

18. An administrator is setting up the Cisco Unified IM and Presence on-premises high availability feature and wants the Server Recovery Manager to initiate failover after 90 seconds. However, failover is happening after 60 seconds.

How is this issue corrected?

Change peer Heartbeat Timeout to 90 seconds.

Change Keep Alive (Heartbeat) Interval to 90 seconds.

Change critical service delay to 90 seconds.

Change Keep Alive (Heartbeat) Timeout to 90 seconds.

19. Which SAML component defines the content of data transferred from an IdP to a service provider?

protocol

assertion

binding

profiles

20. Which description of an IdP server is true?

authenticates user credentials

provides user authorization

is an authentication request that is generated by a Cisco Unified Communications application

consists of pieces of security information that are transferred to the service provider for user authentication

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21. What submits credentials to the LDAP server during a call that uses SAML SSO?

Cisco UCM server

service provider

browser-based client

IdP

22. Refer to the exhibit.

Which action allows a remote Cisco Jabber user utilizing Mobile and Remote Access to automatically log in to a Cisco Unity Connection voicemail box via OAuth?

Add CUCM under System Settings > Authz Servers in Cisco Expressway-

Add CUCM under System Settings > Authz Servers in Cisco Unity.

Add CUCM under System Settings > Authz Servers in Cisco Unity Connection.

23. Refer to Exhibit.

An engineer is troubleshooting operation performance in the network.

Which account should be taken to restore high availability in the sub cluster?

Start all critical services on the second node, and select the Fallback button in the “Presence Redundancy Group Configuration”

Go to “Presence Redundancy Group Configuration” on the Cisco UCM Administration page and select the Fallback button.

Start all critical services on both nodes and select “rebalance users” in the “Presence User Assignment”

Go to “Presence User Agreement” on the Cisco UCM Administration page and select “rebalance users” for all users.

24. Refer to the exhibit.

Users report that they are prompted to accept server certificates when they initially run Cisco Jabber. An engineer removes these prompts to prevent confusion.

Which statement about this scenario is true?

Presentation of the certificates can be disabled by setting up Cisco IM&P servers into nonsecure mode.

Nothing can be done to resolve this issue because certificates must be accepted by each Jabber user, per Cisco policy.

These certificates are self-signed certificates, so they must be added manually to the user OS certificate stores.

The behavior is a security breach because certificates are considered untrusted and as not coming from Cisco Collaboration servers.

25. Refer to the exhibit.

A collaboration engineer has integrated Cisco Unity Express with Cisco Unified

Communications Manager Express and is experimenting with the MWI feature. With the current configuration, no MWI change occurs when leaving new messages or after playing new messages.

Which two changes are needed to correct the configuration? (Choose two.)

ccn subsystem sip mwi sip outcall

ccn subsystem sip mwi envelop-info

sip-ua no mwi-server mwi-server ipv4:172.16.1.254 expires 3600 port 5060 transport udp

ccn subsystem sip mwi sub-notify

sip-ua no mwi-server mwi-server ipv4:172.16.1.253 expires 3600 port 5060 transport tcp notify

sip-ua no mwi-server mwi-server ipv4:172.16.1.253 expires 3600 port 5060 transport udp unsolicited

26. Refer to the exhibit.

Which protocol is used for communication between Cisco IM and Presence and Microsoft Exchange Server?

POP3

IMAP

EWS

XMPP

27. Which service must be activated on Cisco Unity Connection to utilize LDAP synchronization?

Cisco Tomcat

Cisco Sync Agent

Cisco DirSync

Cisco RIS Data Collector

28. In the integration of Cisco Unity Connection using SIP, which SIP trunk security profile option is required for MWI to work correctly?

Accept out-of-dialog refer

Accept replaces header

Accept unsolicited notification

Accept presence subscription

29. An engineer is configuring DNS for service discovery in a Jabber deployment for on-premises clients.

Which snippet will complete the SRV record name _tcp.example.com?

_cisco_uds

_collab_edge

_xmpp.server

_xmpp-client

30. Which Cisco Unified Communications Manager menu path is used to configure Cisco IM and Presence Server High Availability?

System > LDAP > LDAP Directory

System > Geolocation Configuration

System > Presence Redundancy Groups

System > Server

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31. Refer to the exhibit.

Calls that are not answered by the user are for the location.

If the user at extension 11112222 does not have a voice mailbox, which rule is utilized when Cisco Unity Communication receives the forwarded call?

NewYork_AA

Attempt Sign In

Arizona_AA

Opening_Greeting

32. Which dial-peer configuration routes calls from SIP-based phones on Cisco Unified Communications Manager Express to Cisco Unity Express?

dial-peer voice 7000 voip destination-pattern 7000 session protocol sipv2 session target ipv4: 10.3.6.127 codec g711alaw

dial-peer voice 7000 voip destination-pattern 7000 session protocol sipv2 session target ipv4: 10.3.6.127 codec ilbc

dial-peer voice 7000 voip destination-pattern 7000 session protocol sipv2 session target ipv4: 10.3.6.127 codec g711ulaw

dial-peer voice 7000 voip destination-pattern 7000 session protocol sipv2 session target ipv4: 10.3.6.127 codec g729r6

33. Which SAML component specifies the mapping of SAML assertion protocol message exchanges with standard messaging formats or communication protocols such as SOAP exchanges?

SAML binding

SAML assertion

SAML profiles

SAML protocol

34. Which SIP request type is used by Cisco Unity Connection to inform Cisco Unified Communications manager that the Message Waiting Indicator must be turned on or off for a specific line?

NOTIFY

UPDATE

PUBLISH

35. Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco Unified Attendant Console?

The AXL communications allow registered attendants to log in to Cisco Unified Communications Manager and receive calls.

The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified Attendant Console versions match.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified CM versions.

36. The persistent chat feature is configured in a Cisco Jabber deployment that is running Cisco Unified IM and Presence 11.5 SU6 Desktop clients are working but mobile clients are not displaying persistent chats.

Which configuration Is necessary to enable the Jabber persistent chat feature on mobile devices?

while logged into IM and Presence server Administration, go to 'Messaging', then Settings", and check the checkbox for the 'Enable persistent chat for mobile" field

add the <Persistent_Chat_Mobile_Enabled>false</Persistent_Chat_Mobile_Enabled> line to the Jabber configuration file that is used by all Jabber devices

add the <Persistent_Chat_Enable>true</Persistent_Chat_Enabled> line to the Jabber configuration rule that is used by mobile devices

add "Enable_Persistent_Chat'' in the "Cisco Support Field' on the Jabber for mobile device configuration page on Cisco UCM

37. When Cisco IM and Presence is configured to use automatic fallback, how long does the Server Recovery Manager service wait for a failed service/server to remain active before an automatic fallback is initiated?

10 minutes

20 minutes

30 minutes

1 hour

38. Secure XMPP communication is required for XMPP federation with external domains and the Cisco IM and Presence.

Which certificate is used for XMPP interdomain federation when connecting to an externally federated domain?

cup

cup-xmpp

cup-xmpp-s2s

Tomcat

39. Which Cisco IM and Presence service must be activated and running for IM Presence to successfully integrate with Cisco Unified Communications Manager?

Cisco DHCP Monitor Service

Cisco AXL Web Service

Self-Provisioning IVR

Cisco XCP Authentication Service

40. DRAG DROP

Drag and drop the events for an on-premises Jabber SAML SSO flow from the left into the correct order on the right.

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41. Which component of SAML SSO defines the transport mechanism that is used to deliver the SAML messages between entities?

profiles

metadata

assertions

bindings

42. An administrator is configuring call handlers in Cisco Unity Connection. The administrator must ensure that internal extensions are restricted so that callers must go through the company operator to reach employees, and so that callers hear an error message if they attempt to dial extensions directly.

Which setting is configured to accomplish this task?

Transfer Rules

Caller Input

Greetings

Message Settings

43. Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco UAC?

The AXL communications allow registered attendants to log in to Cisco UCM and receive calls.

The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco UAC versions match.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco UCM versions match.

44. In Digital Network Cisco Unity Connection clusters, each site transmits and receives messages for the recipients based on which protocol?

IMAP

SMTP

SIP

SCCP

45. Refer to the exhibit.

An organization is moving from on-premise Exchange to Microsoft Office 365 for email and calendaring. The administrator would like to maintain meeting presence functionality in Jabber clients connected to Cisco IM and Presence after this move. Office 365 certificates must be installed to accomplish this.

Which two trust stores should these certificates be uploaded to on Cisco IM and Presence? (Choose two.)

cup-xmpp- trust

xmpp-fed-trust

cup-trust

tomcat-trust

xmpp-trust

46. Users report that they are unable to check voicemail. and an engineer discovers that the voicemail system is not routing calls between Cisco Unity Connection and Cisco UCM via SCCP.

Which action should be taken to resolve this issue?

Verify registration of the CTI ports.

Verify OPTIONS Ping in the SIP trunk profile.

Verify voicemail SIP trunk in the route list.

Verify Calling Search Space in the Directory Number setting.

47. DRAG DROP

Drag and drop the steps of the SAML SSO process from the left into the order on the right.

48. Which SAML 2.0 profile is supported by Cisco UCM, Cisco Unified IM and Presence, and Unity Connection version 10.x and above?

single logout

web browser SSO

name identifier management

identity provider discovery

49. Which SSO authentication method requires no action from the user when the session token times out?

web form

smart card

external database

local authentication

50. An engineer is configuring a remote Cisco IM and Presence Service and needs to ensure that users can communicate across clusters in the same domain and receive presence status.

Which protocol should be used to accomplish this task?

XMPP

DNS

LDAP

AXL/SOAP

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51. Refer to the exhibit.

The associated directory number is configured with Call Forward All to voicemail in Cisco UCM. When users call the directory number they hear the opening greeting.

Which action should be taken to correct this issue?

Modify the rule to a Forward Routing Rule.

Modify the Calling Number to 3005.

Modify the Dialed Number condition from "Equals" to "In".

Modify the Call Forward All to the voicemail pilot.

52. An administrator is configuring auto-attendant with basic IVR applications on Cisco Unity Express and needs to ensure that a specific telephone number initiates the application.

Which setting should be configured to accomplish this task?

trigger

call control group

script

prompt

53. An organization has two Cisco IM and Presence clusters: one in the Americas and one in EMEAR. Both clusters connect via an intercluster peer. Each Cisco IM and Presence cluster has four nodes logically divided into two subclusters with high availability enabled with its local peers.

When the Cisco IM and Presence publisher node in the Americas fails, to where are the users failed over?

Cisco IM and Presence publisher in EMEA

in the different logical group

Cisco IM and Presence subscriber in the Americas, in the different logical group

Cisco IM and Presence subscriber in EMEA

in the same logical group with IM and Presence publisher

Cisco IM and Presence subscriber in the Americas, in the same logical group with IM and Presence publisher

54. An engineer is importing users into Cisco Unity Connection using AXL and discovers that some users are not listed in the import view.

Which action should be taken to resolve this issue?

Configure the user primary extension to their directory number.

Configure the user digest credentials to match the user password.

Configure the user access control group assignment to Standard CTI Enabled.

Configure the username and password in LDA

55. An engineer is configuring Cisco Unity Connection to provide messaging services and needs to designate a set of phone numbers to be used for transferring calls within the organization to prevent toll fraud.

Which mechanism in Cisco Unity Connection should be modified to accomplish this goal?

restriction tables

calling search spaces

transfer rules

fraud tables

56.

An engineer is troubleshooting operation performance in the network. Which account should be taken to restore high availability in the sub cluster?

Start all critical services on the second node, and select the Fallback button in the "Presence Redundancy Group Configuration"

Go to "Presence Redundancy Group Configuration" on the Cisco UCM Administration page and select the Fallback button.

Start all critical services on both nodes and select "rebalance users" in the "Presence User Assignment"

Go to "Presence User Agreement" on the Cisco UCM Administration page and select "rebalance users" for all users.

57.

Persistent Chat is configured in the Cisco IM and Presence server using PostgreSQL as the back-end database.

Users report that the Chat Rooms icon is missing from their Cisco Jabber clients. Which action should the administrator take to resolve this issue?

Start the Cisco XCP Message Archiver.

Start the Cisco XCP Text Conference Manager.

Restart the Cisco XCP Directory Service

Restart the Cisco XCP XMPP Federation Connection Manager.

58. Which authentication method allows a user to log in to an SSO-enabled Cisco Unified Communications application by utilizing a Microsoft Windows login, thereby not requiring any credentials to be entered?

Smart Card

OAuth

form-based

Kerberos

59. When Cisco IM and Presence is configured to use automatic fallback, how long does the Server Recovery Manager service wait for a failed service/server to remain active before an automatic fallback is initiated?

10 minutes

20 minutes

30 minutes

1 hour

60. Which entity is a standard component used for authentication by SAML 2.0?

identity provider

session broker

Internet service provider

client access server

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61. An engineer must configure a test user mailbox in a newly deployed Cisco Unity Express module.

Which console command set reflects the correct configuration in this scenario?

A)

Option A

Option B

Option C

Option D

62. Which two command line arguments can you specify when installing Cisco Jabber for windows? (Choose two.)

CISCO_UDS_DOMAIN

TFTP_ADDRESS

VOICEMAIL_SERVER_ADDRESS

SERVICES_DOMAIN

TFTP

63. Which description of an IdP server is true?

authenticates user credentials

provides user authorization

is an authentication request that is generated by a Cisco Unified Communications application

consists of pieces of security information that are transferred to the service provider for user authentication

64. Refer to the exhibit.

Which action allows a remote Cisco Jabber user utilizing Mobile and Remote Access to automatically log in to a Cisco Unity Connection voicemail box via OAuth?

Add CUCM under System Settings > Authz Servers in Cisco Expressway-

Add CUCM under System Settings > Authz Servers in Cisco Unity.

Add CUCM under System Settings > Authz Servers in Cisco Unity Connection.

65. Refer to the exhibit.

Cisco Unity Connection and Cisco Unified Communications Manager are integrated by using SCCP. The Voice Mail Ports are registered. Users report that calls fail when forwarded to voicemail.

Which is a cause of the issue?

The call forward and call pickup settings do not have a CSS on Forward All.

The Voice Mail Port partition on the CSS of the phone is missing.

The Voice Mail Pilot is not configured with a CSS that contains the INTERNAL_P

The CSS on the Voice Mail Pilot is missing partitions for user phones.

66. Refer to the exhibit.

Which end-user option can resolve this issue?

Standard CTI Reception of SRTP Key Material

Standard CTI Allow Calling Number Modification

Standard CTI Allow Control of Phones Supporting Rollover Mode

Standard CTI Allow Call Monitoring

67. Which function of the Cisco IM and Presence high availability solution is true?

When the server has been restored to a normal state, user sessions remain on the backup server.

When an event takes place, the end user sessions are not moved from the failed server to the backup.

When the server has been restored, the server automatically fails back.

When a high availability event takes place, the end user sessions are moved from the failed server to the backup.

68. Which Cisco IM and Presence service must be activated and running for IM Presence to successfully integrate with Cisco Unified Communications Manager?

Cisco DHCP Monitor Service

Cisco AXL Web Service

Self-Provisioning IVR

Cisco XCP Authentication Service

69. Refer to the exhibit.

Fix the network connectivity to Apple iCloud.

Reboot the IM&P cluster.

Change the HTTP proxy settings to remove errors in request syntax.

Update Refresh Token Manually.

70. Which two methods does Cisco Jabber use for contact searching in an on-premises deployment model? (Choose two.)

HTTP

XMPP

UDS

LDAP

SIP

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71. What is the maximum number of Cisco Unity Connection locations connected in a HTTPS network?

200

72. What is the primary mechanism in Cisco Unity Connection that is used for toll fraud prevention?

restriction tables

fraud tables

transfer rules

calling search spaces

73. Which CLI command is used to collect traces from the Cisco Presence engine for seven days?

file build log cisco_presence_engine 7

file build log cisco_presence 168

file build log presence_engine 7

file build log presence_engine 168

74. SAML SSO is enabled in Cisco Unified Communications Manager.

What happens when a browser-based client attempts to access a protected resource on a service provider?

The browser follows the redirect and issues an HTTPS GET request to the Id

The IdP checks for a valid browser session.

The service provider generates a SAML authentication request.

The SAML request is maintained as a query parameter in the GET request.

Updated 300-810 CLICA Implementing Cisco Collaboration Applications Questions

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