Posted by: Pdfprep Post Date: October 16, 2020
A user cannot attach rich media files to Avaya Multimedia Messaging (AMM) conversations.
What is causing this problem?
A . The user has not been entitled for Rich Content in AMM Web GUI > Client Administration > Feature Entitlements
B . The AMM License for the user is not installed on WebLM and therefore the user cannot user rich media.
C . The AMM has not been configured to access the WebLM server for the user to use rich media.
D . The Rich Content plug-in needs to be installed on the User’s PC to use the rich media features on AM
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