Posted by: Pdfprep
Post Date: November 19, 2020
HOTSPOT
You are a Dynamics 365 Customer Service administrator. There are two duplicate contact records User1 and User2.
– The User1 record has the correct business phone number and related team members, opportunities, and cases.
– The User2 record has the correct email.
– The User2 contact has one case record and six activity records.
– The User2 contact record is created three days after the User1 contact record.
You need to merge the two contact records into a single contact record.
Which actions should you complete when merging the records? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.
Answer: 
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