Posted by: Pdfprep
Post Date: November 9, 2020
Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)
A . Customers are directed to agents dependent on the agents priority.
B . Customers are directed to agents dependent on the information they input.
C . Customers are directed to agents dependent on time of day.
D . Customers are directedto agents dependent on number they are calling from.
Answer: C,D
Leave a Reply