A technician restored network connectivity on a user’s laptop. After validating full system functionality, which of the following steps should the technician take NEXT?

A technician restored network connectivity on a user’s laptop. After validating full system functionality, which of the following steps should the technician take NEXT?
A . Duplicate the problem, if possible
B . Determine if anything has changed
C . Test the theory to determine the cause
D . Document the findings, actions, and outcomes

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Answer: D