A company has invested heavily in business service management (BSM) tools to monitor the delivery of enterprise applications. The BSM tools correlate events from all underlying systems for a management dashboard that shows service health. Operational break/fix priority is triggered by the business criticality of the affected application(s) and the severity of the incident. The company is now moving some applications to a public PaaS provider.
What are the key dependencies that must be resolved to maintain a single BSM dashboard and retain business driven break/fix?
A . The PaaS provider should provide a mechanism to send the BSM tools appropriate platform and application events that impact the service.
Incident managers should understand service dependencies so they can interact with the correct service management team
B . The company and the PaaS provider should federate the management dashboards.
Incident managers should drill down the dashboard to work out which components are managed internally or by the PaaS provider
C . The company should deploy its own management agents on the servers that the PaaS provider
manages and the agents can then feed the existing tools.
The company automation team should identify PaaS servers and update the CMDB
D . The PaaS provider should provide a dashboard for the systems for which they are responsible.
The PaaS provider should update the company’s CMDB to support the problem managers
Answer: A
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