Which industry force and related technology need might be impacting this?

An appliances manufacturing company that has been in business for many decades is concerned about the slowing growth in their business. They feel that this is mainly due to not being able to retain customers.

Which industry force and related technology need might be impacting this?
A . Need for microservices
B . Need for mobile applications to buy appliances
C . Need for using social networks to interact with customers
D . Need for new data models to store customer data

View Answer

Answer: C