What should be checked in Avaya Oceana® to confirm that the webserver and Oceana are integrated properly?

When a customer launches the Webchat URL for Oceana Contact Center, they observe the error message: A connection error has occurred Connection close, chat has ended.

What should be checked in Avaya Oceana® to confirm that the webserver and Oceana are integrated properly?
A . Check if you get a PING response from Avaya Control Manager Server from Web Server.
B . Verify if the Web Server Domain is set to Customer Webserver under Omnichannel Administration.
C . Check if there are any Avaya Oceana Agents available with Web-Chat Channel in the Contact Center.
D . Verify if you can launch the Omnichannel Administration Utility successfully.

View Answer

Answer: C