What type of queue should you configure?

You are a customer service manager for a company using Dynamics 365 for Customer Service.

You need to set up queues to manage support. You assign a team to each queue.

What type of queue should you configure?
A . Personal
B . Private
C . Business unit
D . Public

View Answer

Answer: B

Section: Topic 3, Manage queues, entitlements, and SLAs

Explanation:

References:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queuesmanage-activities-cases