Posted by: Pdfprep
Post Date: December 8, 2020
A customer has SLM in their contact center deployed, but would now like to add the Business Advocate feature to increase staffing automation, so that the supervisor can spend more time coaching their agents.
Which statement is true?
A . Business Advocate can exist with EAS enabled.
B . SLM can exist without EAS enabled.
C . The Business Advocate feature and SLM cannot co-exist on the same system.
D . The Business Advocate feature can run on the same system that has SLM configured.
Answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100171600 (p.9)
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