Posted by: Pdfprep
Post Date: January 1, 2021
Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?
A . Force the agent into Not Ready and select an existing Not Ready Reason Code.
B . Force the agent into Not Ready and select an existing After Call Work Code.
C . Force the agent to login.
D . Force the agent to logout.
Answer: A
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