Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

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Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
A . A supervisor can use Finesse IPPA to act as an agent and accept calls.
B . An agent can sign in to Finesse IPPA and initiate call recording.
C . A supervisor can sign in to Finesse IPPA and initiate call recording.
D . An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
E . Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

Answer: CDE

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