Posted by: Pdfprep
Post Date: December 6, 2020
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
• The customer service agent may request additional information from the customer.
• The merchant is notified and given 15 days to dispute the fraud claim.
• If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account.
How do you name the step where the agent investigates the claim for fraud?
A . Investigate Fraud
B . Claim Investigation
C . Investigate Claim
D . Fraud Claim
Answer: C
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