Which requirement is satisfied by configuring a service level agreement?

Posted by: Pdfprep Category: PEGACSSA74V1 Tags: , ,

Which requirement is satisfied by configuring a service level agreement?
A . Requests from customers with elite status go to a dedicated work group.
B . Users are notified when they receive an assignment.
C . A transaction review is completed within 24 hours.
D . Transaction dispute cases are considered more urgent than address change cases.

Answer: B

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