Posted by: Pdfprep
Post Date: November 25, 2020
Which of the following is the MOST important reason to consider the role of the IT service desk when developing incident handling procedures?
A . Service desk personnel have information on how to resolve common systems issues.
B . The service desk provides a source for the identification of security incidents.
C . The service desk provides information to prioritize systems recovery based on user.
D . Untrained service desk personnel may be a cause of security incidents.
Answer: B
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