A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
A . New customer obtains troubleshooting assistance by using a call center is a microjoumey
B . Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
C . New customer obtains troubleshooting assistance by using a call center is a journey
D . Experienced customer obtains troubleshooting assistance by using the online forum is a journey
E . Customer obtains troubleshooting assistance is a journey
F . Customer obtains troubleshooting assistance is a microjoumey
Answer: B,C,F
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