Posted by: Pdfprep
Post Date: March 25, 2021
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
A . Quality Monitoring
B . Enterprise Analytics
C . Customer Feedback
D . Expert Agent Selection
E . Workforce Management
Answer: A,B,E
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