Which routing approach do you use?

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.

Which routing approach do you use?
A . Route to a work group based on the location.
B . Route the request to a manager who assigns the agent.
C . Route requests to a skilled work group.
D . Route to a skilled member of a work group.

View Answer

Answer: C