Posted by: Pdfprep
Post Date: November 17, 2020
Which two descriptions of the customer journey are true? (Choose two.)
A . The customer journey has eight phases to deliver business outcomes.
B . It spans the spectrum from business vision to value realization.
C . It is a business-centric view of the customer business.
D . It is an IT-centric view of their business needs.
E . It starts with the customer’s technology vision.
Answer: BC
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