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ITIL 4 Foundation
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Last update: July 27, 2022
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Related ITILFND_V4 Questions & Answers
- Which practice is most likely to benefit from the use of chatbots?
- Which activity is part of the ‘continual improvement’ practice?
- Which statement about managing incidents is CORRECT?
- Which statement about the ‘service request management’ practice is CORRECT?
- Which skill is required by the ‘service level management’ practice?
- Which statement about ‘continual improvement’ is CORRECT?
- In which case would a problem be logged?
- Which statement about the service value chain is CORRECT?
- Which of the following is NOT recommended by the guiding principle ‘start where you are?
- Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?
- Which of the four dimensions include, the knowledge bases needed to deliver and manage services?
- Which costs are included in the value proposition of a service?
- Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?
- Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?
- Which phase of problem management includes analysing incidents to look for patterns and trends?