Which activity is part of the ‘continual improvement’ practice?

Posted by: Pdfprep Category: ITILFND_V4 Tags: , ,

Which activity is part of the ‘continual improvement’ practice?
A . Identifying the cause of incidents and recommending related improvements
B . Authorizing changes to implement improvements
C . Logging and managing incidents that result in improvement opportunities
D . Making business cases for improvement action

Answer: A

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