Kotter and Schlesinger devised a theoretical framework which set out six inter-related approaches to deal with resistance to organisational change.

Kotter and Schlesinger devised a theoretical framework which set out six inter-related approaches to deal with resistance to organisational change.

One approach involves management taking a simplistic and authoritarian approach by instructing staff to comply with changes. This compulsory method is derived from the formal authority that senior management possesses. Senior managers often have the right to do this based on employment laws and regulations. Select this type of approach as identified by Kotter and Schlesinger.
A . Power/coercion
B . Participation
C . Education and communication
D . Manipulation and co-optation

View Answer

Answer: A