Posted by: Pdfprep
Post Date: November 5, 2020
If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5
Call 2, with priority 3 that is queued for 15 minutes with skill level 10
Call 3, with priority 5 that is queued for 15 minutes with skill level 15
Call 4, with priority 1 that is queued for 15 minutes with skill level 15
Under the skill level handling preference, which of the calls will the agent handle first?
A . Call 1
B . Call 2
C . Call 3
D . Call 4
Answer: D
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