While reviewing similar issues in an organization’s help desk system, an IS auditor finds that they were analyzed independently and resolved differently.

Posted by: Pdfprep Category: CISA Tags: , ,

While reviewing similar issues in an organization’s help desk system, an IS auditor finds that they were analyzed independently and resolved differently.

This situation MOST likely indicates a deficiency in:
A . IT service level management.
B . change management.
C . configuration management.
D . problem management.

Answer: D

Leave a Reply

Your email address will not be published.