Posted by: Pdfprep
Post Date: October 16, 2020
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in
A . 1, 2 and 3 only
B . 1 and 2 only
C . 1, 2 and 4 only
D . All of the above
Answer: A
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