Which of the following is the best definition of IT service management?

Posted by: Pdfprep Category: ITIL-F Tags: , ,

Which of the following is the best definition of IT service management?
A . An internal service provider that is embedded within a business unit
B . A complete set of all the documentation required to deliver world class services to customers
C . Technical implementation of supporting IT infrastructure components
D . The implementation and management of quality IT services that meet business needs

Answer: D

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