A passport agency has recently deployed an online system where customers can apply for, amend, and renew passports. The expected volumes have not been realized and as a result, the agency has not achieved the projected savings. A business analyst (BA) has been asked to investigate the potential causes of this shortfall by understanding the trends, patterns. and volumes at a detailed level.
What method of requirements elicitation should the BA start with?
A . Data Mining
B . Mind Mapping
C . Business Rules Analysis
D . Interviews
Answer: A
Explanation:
Data mining in the context of business analysis is used to collect data regarding performance, trends, common issues, and variances from expected performance levels and understand patterns and meaning in that data.
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