Posted by: Pdfprep
Post Date: January 26, 2021
A business analysl is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead.
Which technique should the business analyst use to investigate the problem?
A . Root cause analysis
B . Interviews
C . Observation
D . Process modeling
Answer: A
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