Which of the following should be the technician’s FIRST troubleshooting step?

Posted by: Pdfprep Category: 220-1002 Tags: , ,

An end user reports a Windows computer is infected with a virus.

Which of the following should be the technician’s FIRST troubleshooting step?
A . Identify malware symptoms
B . Disable System Restore
C . Run Windows Update
D . Educate the end user

Answer: A

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