Which of the following should the technician instruct the user to do FIRST?

A user calls the corporate help desk to report a malware detection message that is displayed on the user’s screen.

Which of the following should the technician instruct the user to do FIRST?
A . Ignore the message as a false positive
B . Shut down and restart the computer.
C . Unplug the Ethernet cable.
D . Follow the onscreen instructions to remove the malware

View Answer

Answer: C