Which of the following troubleshooting steps should the technician take NEXT?

Ann, an employee, recently reported to the company’s IT technician that her smartphone is exhibiting strange behavior. When she opens the application store. an error appears that indicates there is no connection However, the phone still receives emails and can access the Internet from the browser. The phone was backed up recently and auto-connects to a VPN.

Which of the following troubleshooting steps should the technician take NEXT? (Select TWO).
A . Reset the network settings
B . Uninstall the application store.
C . Restore from a backup.
D . Clear the application cache and data
E . Check the time and date settings.
F . Reset application preferences.

View Answer

Answer: A,E