Which of the following should the technician do FIRST?

A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called to fix the problem.

Which of the following should the technician do FIRST?
A . Contact the application vendor support staff for more information
B . Boot into safe mode, and then load the ERD and restore the most recent files
C . Boot the PC, run msconfig, check the safe boot box under the Boot tab, and then restart
D . Log in as an administrative user and determine if the problem persists

View Answer

Answer: D