Posted by: Pdfprep
Post Date: April 15, 2021
A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem.
Which of the following should the technician do NEXT?
A . Provide documentation of the repair to the customer
B . Allow the customer to voice concerns and post the story to social media later
C . Inform the customer the job is done and return to the office
D . Defend each step and why it was necessary
Answer: A
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